Sales & customer support

What we do

We set up the conversation side of your growth: how enquiries are answered, followed up, qualified and handed to sales, and how customers get help after they buy, across channels such as WhatsApp, Instagram DMs, email and website chat, depending on the setup.

Most lost sales aren't lost in the ad account. They're lost in the gap between an enquiry arriving and someone answering it properly. We treat sales and support as one system: one place where every conversation lands, clear rules for who answers what, saved replies so answers stay consistent, and a follow-up routine so no warm lead goes quiet by accident.

What you get

1. 01A map of every channel where enquiries and support requests arrive, and who owns each one

   Faster, more consistent replies on every channel your customers use

   

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2. 02Reply scripts, saved answers and FAQs written in your brand's voice

   Follow-ups that happen by routine, not by memory

   

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3. 03A follow-up routine for new leads, from first reply to booked call or sale

   Sales conversations that start with context, not a cold restart

   

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4. 04A clear handoff from first response to your sales team, with context attached

   After-sale support that keeps customers coming back

   

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5. 05After-sale support processes for order questions, complaints and returns
   

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How it runs

1. 01

   Audit how enquiries and support requests are handled today, channel by channel

2. 02

   Design the reply, follow-up and handoff process, and write the scripts

3. 03

   Set it up in your channels and train the team who will run it

4. 04

   Review real conversations regularly and refine scripts from what customers actually ask

Capabilities

Make every enquiry go somewhere

Most lost sales are lost between an enquiry arriving and someone answering it properly. This is how we set up the reply, follow-up and support side.

• Channel map

  Every channel where enquiries and support requests arrive, and who owns each one.

• Reply scripts

  Scripts, saved answers and FAQs written in your brand's voice.

• Follow-up routine

  New leads followed up from first reply to booked call or sale.

• Sales handoff

  A clear handoff from first response to your sales team, with context attached.

• After-sale support

  Processes for order questions, complaints and returns.

• Regular reviews

  Real conversations reviewed, and scripts refined from what customers actually ask.

Outcomes

Trust

What you can count on

The principles behind every engagement, and what is specific to this one.

1. 01

   Show the math

   Every recommendation ties back to a number we can defend. No vanity metrics, no black boxes.

2. 02

   One system, not five inboxes

   Sales and support are treated as one system, with one place where every conversation lands.

3. 03

   Your brand's voice in every reply

   Scripts and saved answers are written in your brand's voice, so answers stay consistent.

4. 04

   Refined from real conversations

   Scripts are refined from what customers actually ask, not written once and left alone.

5. 05

   Build systems, not one-offs

   A campaign ends. A system compounds. We default to building the thing that keeps working after we hand it off.